Mobile App Privacy Policy

Last updated: 28 September 2026

This policy explains what personal information the AVYBZ app for iPhone and Android collects, why, who it is shared with, how long it is kept, and the choices you have.

Who we are. AVYBZ is a trading brand of OJAMEA INTELLAHIVE TECHNOLOGY SOLUTIONS L.L.C (Dubai trade licence No. 831372, Commercial Register No. 1973497), Unit 2, 681 Sheikh Zayed Road, Ali Al Hashemi Building, Al Quoz 1, Dubai, United Arab Emirates, 82202 ("AVYBZ", "we", "us"). We operate the app and the avybz.store shop and are responsible for your personal information. For anything about your privacy, email orders@avybz.store or call +971 55 619 0322.

1. Information you give us

When you create an account in the app: your first and last name, mobile number, email address and a password. All of these are required. We store only a scrambled (hashed) version of your password and cannot see it. We also keep a record that you accepted our Terms and this policy: which versions, when, the email address you registered with, whether you chose marketing emails, and the IP address and app and device information (user-agent) of the request.

Marketing emails: only if you tick the box to receive them. It is off unless you turn it on, and we record when you agreed.

Delivery addresses: name, phone number, country, emirate or region, city, area, street, building, apartment and an optional landmark. You can save addresses to your account and edit or delete them in the app.

When you place an order: your email, phone, delivery address, the items, the delivery method and the payment method you chose. You can order as a guest without an account.

Saved items and cart: the products you save or add to your cart.

Waitlists for coming-soon pieces: if you tap "Join waitlist" on a piece that is not on sale yet, we record which piece, the email address you gave (the one you type, or your account email if you are signed in), the wording you agreed to and its version, that you joined in the app, and when. A waitlist entry only gives us permission to email you once, about that piece, when it can be ordered. It is separate from saving a favourite and from marketing emails, and it does not reserve the piece.

When you contact us: whatever you choose to include in your message.

2. Payments

The app never asks for or stores card details. We never ask for card details by email, phone or WhatsApp.

3. Information collected automatically

When you create an account, sign in, place an order, reset your password or look up an order, our servers record your IP address and basic app and device information (the app's user-agent string). We use this only to keep accounts secure, keep you signed in, stop abuse (for example repeated sign-in or order look-up attempts) and investigate problems.

The app contains no advertising, no analytics or tracking tools and no third-party trackers. We do not track you across other companies' apps or websites. The app does not access your location, contacts, photos, camera or microphone, and it does not send push notifications. On Android it asks only for network access and vibration.

4. Information stored on your phone

• Secure storage (iOS Keychain or Android Keystore): your sign-in token and the tracking codes of orders placed on that phone, so you stay signed in and can follow those orders.
• App storage: a copy of your profile (name, email and mobile number) while you are signed in, your guest cart, saved items, whether you chose to browse as a guest, and waitlists you joined as a guest with the email you used.

Signing out removes the sign-in token and the copy of your profile.

When you delete the app: on Android, everything the app stored is removed, and the app does not allow its data to be copied to Google backups. On iPhone, the app storage is removed, but iOS keeps secure-storage (Keychain) items after an app is deleted. Those items are only a sign-in token and order tracking codes, not your name, address or payment details. If you install the app again, it erases them the first time it opens, and a token for an account you have signed out of or deleted no longer works on our servers.

5. How we use your information

• To create and run your account and keep it secure.
• To price, take, deliver and support your orders, including account, order, delivery and tax-invoice emails, returns and refunds.
• To contact you about a delivery, using the mobile or delivery phone number you gave.
• To email you once when a coming-soon piece you joined the waitlist for can be ordered.
• To answer your questions.
• To send marketing emails, only if you agreed.
• To meet legal, tax and accounting obligations and to prevent fraud.

We do not sell your personal information, and we do not use it for automated decisions that affect you.

6. Who we share it with

Only as far as needed for the purposes above:

• Delivery: we deliver within the United Arab Emirates only, with our own drivers. They receive your name, phone number and delivery address so they can deliver your order, collect cash-on-delivery payments and collect returns.
• Email: our mailbox and the emails we send are hosted by Hostinger's email service.
• Servers: the app's servers and database run on a virtual server rented from Hostinger.
• Authorities: when the law requires it.

7. How long we keep it

• Account information: while your account is open. When you ask us to delete your account and we have verified that the request comes from the account holder, we complete the deletion within 30 days.
• Orders, tax invoices and credit notes (including the name, email, phone and delivery address on each order): for at least seven years after the end of the tax period they belong to, as UAE tax law requires, even if you delete your account. They are not deleted automatically when that period ends.
• Your acceptance of our Terms and this policy, and consent records: kept, including after your account is deleted, as proof of what was agreed and when.
• Waitlist entries: until you ask us to remove them or delete your account.
• Sign-in sessions (with the IP address and device information recorded): deleted once they expire or you sign out. A session lasts up to 30 days.
• Records of sign-in and order look-up attempts: deleted about a day after the attempt.

8. Your choices and rights

You can:

• see and update your addresses in the app, and your name and phone number in your account on avybz.store (Account → Profile), or by emailing orders@avybz.store;
• stop marketing emails at any time in your account on avybz.store (Account → Profile), or by emailing orders@avybz.store;
• leave a waitlist, or have all your waitlist entries removed, by emailing orders@avybz.store;
• ask for a copy of your personal information, or ask us to correct it;
• delete your account from Account → Delete account in the app, or by emailing orders@avybz.store from the address on the account (we act only on a request made while signed in to the account, or sent from its email address). Our team then removes your name, email, phone, password, saved addresses, saved items, waitlists and newsletter entry, and you can no longer sign in. Orders, tax documents and consent records are kept as described in section 7.

We reply within 30 days. If you are unhappy with how we handled your request, you can complain to the data protection authority where you live.

9. Where your information is processed

We are based in the United Arab Emirates. Our email and server providers may process your information outside the United Arab Emirates. We only use providers that protect personal information to a standard at least as high as this policy.

10. Security

Passwords are hashed. Sign-in tokens are stored hashed on our servers and in secure storage on your phone. All connections to our servers are encrypted. Guest order look-up needs both the order number and the email used, is limited to a few attempts, and never shows the delivery address or phone number.

11. Children

The AVYBZ app is intended for people aged 13 or older. If you are under 18, ask a parent or guardian to place an order on your behalf. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us information, email orders@avybz.store and we will delete it.

12. Changes to this policy

If we change this policy, we publish the new version here and update the date at the top. Anyone creating an account is shown the current version, and we record which version they accepted.

13. Contact

AVYBZ, a trading brand of OJAMEA INTELLAHIVE TECHNOLOGY SOLUTIONS L.L.C
Unit 2, 681 Sheikh Zayed Road, Ali Al Hashemi Building, Al Quoz 1, Dubai, United Arab Emirates, 82202
Phone +971 55 619 0322 · WhatsApp +971 56 338 0019 · orders@avybz.store
Licence No. 831372 · Commercial Register No. 1973497 · TRN 100475894000003